Emotional Intelligence for Managers
Emotional Intelligence for Managers
You know that moment when your star performer suddenly becomes withdrawn, your team meeting turns into a passive-aggressive battlefield, or you're dealing with a client complaint that's escalating fast? These situations aren't really about the work itself - they're about emotions, and how well you can read, understand, and manage them.
I've been training managers for over 15 years, and I can tell you that the most successful leaders aren't necessarily the smartest or most technically skilled. They're the ones who can navigate the complex emotional landscape of the modern workplace. They know when Sarah's "I'm fine" actually means she's overwhelmed, when to push back on unrealistic deadlines without damaging relationships, and how to deliver tough feedback that motivates rather than destroys confidence.
This isn't about becoming a workplace therapist or learning to manipulate people. It's about developing your emotional intelligence as a practical management skill that makes your job easier and your team more productive. You'll learn to recognise the emotional undercurrents that drive behaviour, manage your own reactions under pressure, and create the kind of workplace culture where people actually want to give their best effort.
We'll work through real scenarios you face every day: the employee who takes criticism personally, the team member who's clearly struggling but won't admit it, the colleague who always seems to push your buttons. You'll discover why some conversations go sideways, learn practical techniques for managing workplace anxiety (both yours and your team's), and understand how emotions spread through teams like wildfire - and how to use that knowledge strategically.
What You'll Learn
How to read the room and pick up on emotional cues that others miss
Techniques for staying calm and focused when dealing with difficult situations
Ways to give feedback that people actually hear and act on
Strategies for motivating different personality types without playing favourites
Methods for preventing small emotional issues from becoming major workplace drama
Tools for managing your own stress and emotional reactions as a leader
Practical approaches for building trust and psychological safety in your team
The Bottom Line
After this training, you'll handle challenging people situations with more confidence and less stress. Your team will see you as someone who "gets it" - a manager who understands that work is fundamentally about people, not just processes. You'll spend less time putting out emotional fires and more time focusing on results, because you'll know how to prevent those fires from starting in the first place.
Location: Geelong